Service Advisor / Warranty Administrator

Responsibilities:

• Build and maintain customer relations and ensure excellent customer service.
• Good industry knowledge with a strong focus on continuous development
• Processing of Job Cards
• Issuing and processing of quotations
• Building a trust relationship with customers by putting their businesses first.
• Obtaining authorisation for quoted repairs/services
• Client liaison
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
• Provide customers with information and advice on warranty protections & potential cost savings.

 

Requirements:

• Proven work experience as a Service Advisor/Warranty Administrator or similar role
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise
• Strong organisational, decision-making, and problem-solving skills
• Minimum three years’ experience in commercial vehicle sales
• Relevant training and/or certifications as a Service and/or Warranty Advisor.
• Grade 12 qualification as a minimum

 

Applications should include a short CV, copy of your ID & relevant proof of qualifications, and may be submitted via email to the Service Manager at jobs@labourx.co.za.

Please note, if you have not been invited for an interview kindly accept that your application was unsuccessful. Laubstar Fleet Services reserves the right not to fill the position.*